General FAQs

The easiest way is to complete our Contact us form on this website. We will get back to you as quickly as we can to discuss your requirements further and talk through your options to ensure we can provide something that will best fit your requirements.  We will allocate a distributor/agent who is based in your country or in a country as close as possible to you, to look after you.

Alternatively, you can contact a local agent/distributor directly; you can find their contact details on our Partner page.

We have a central warehouse in Poland from which we distribute across Europe and to the UK via road freight. Stock items are normally delivered within one week. Special orders and non stock items take around 8-10 weeks.

Delivery will be discussed at the point of order and the price will be dependent upon your location. We use road freight throughout Europe and the UK.

Problems with Simpro Europe products are few and far between, we are glad to say. However, if you do encounter any difficulties then your local distributor or place of purchase will be the best contact route in the first instance. Alternatively, you can contact our Customer support team via our Contact us page.

Yes of course – all of our products are available at our showroom in Poland. If this isn’t convenient for you, we can sometimes arrange this by prior arrangement, with an existing user who is based closer to you.

Yes, an air operated machine can be configured for these specialised environments. Please contact us to talk about your requirements further.

Have a look at the information here and then please get in contact to discuss this further with us.